Great excitement! Virgin announces my broadband speed is to increase five-fold – at no extra cost to me!
Almost immediately my connection speed slows to a crawl and I am reduced to drumming my fingers as pages painfully creep into existence or simply time out.
To add to my frustration I receive a call from a cheerful Virgin person enquiring whether I am happy with their service. Controlling all untoward impulses I explain, through gritted teeth, that things could be better. With concern in his voice (Actor’s Temple, UK training?) he promises to investigate and can he call me back on Thursday?
Needless to say he does not call me back.
Though in the spirit of fair play I have to report that my connection has now speeded up. Fivefold? Hmm, not so sure about that.
